Contact us
Updated · July 2026
We're a small team and we read every message. Whether you're stuck on a setup, have a billing question, or found a bug, the fastest way to reach us is by email.
Support & technical help
Setup issues, EA installation, webhooks, copy trading, and anything that isn't working the way you expect.
[email protected]Billing & accounts
Questions about plans, add-ons, invoices, upgrades or cancellation. Include your account email so we can find you.
[email protected]Privacy requests
Data access, correction or deletion requests. Use the subject line "Privacy Request" — details are in our Privacy Policy.
[email protected]Before you write
Many questions are already answered in our guides and setup walkthroughs — they're the quickest path to an answer.
Browse the guides →01 Response times
We aim to reply to support email within one to two business days, and to privacy requests within 14 business days as described in our Privacy Policy. TradeAon is in Beta and operated by a small team, so we appreciate your patience during busier periods.
02 What to include
To help us resolve things faster, please include where relevant:
- The email address on your TradeAon account.
- What you were trying to do and what happened instead.
- Your platform (MT4 or MT5; cTrader is in beta) and broker.
- Any error message or the relevant entry from your dashboard event log.